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Porterville TransitDial-A-COLT (ADA Service) ADA stands for Americans with Disabilities Act. Porterville Transit's ADA Paratransit service, called Dial-A-COLT, is offered in strict accordance with the ADA Act of 1990. Dial-A-COLT is a shared ride, advanced reservation, origin-to-destination service for persons with disabilities who are unable to use the regular fixed route public transit service because of their disability. Dial-A-COLT is designed to meet the Americans with Disabilities Act service criteria established by the federal government. For a complete guide on how Dial-A-COLT operates, please read our Rider's Guide. For a spanish version of the Rider's Guide, click here. Service Rules Service is provided only to individuals found eligible, and is operated by Porterville Transit under the following ADA guidelines:
Individuals interested in using the Porterville Dial-A-COLT Service as ADA riders must be screened for eligibility and will require documentation from a medical professional. A face-to-face interview with Porterville Transit Dial-A-COLT staff is required to determine if the disability actually prevents the rider from using the Fixed Route bus system. The passenger's origin and destination must be within a 3/4-mile corridor of one of Porterville Transit's bus routes. Service operates on the same days and times as the closest bus route to your trip. Is Your Address Eligible for Service? Contact Dial-A-COLT staff to find out whether your address falls within the 3/4-mile corridor and is eligible for service. Dial-A-COLT (559) 791-7800 Categories of Service There are three categories under which a person can be eligible for ADA paratransit service:
A person can be given "conditional" eligibility for ADA paratransit service if they are able to use the bus under certain conditions, but not others; in those situations, eligibility will be determined according to a particular set of circumstances or conditions which pertain to a person's disability. Passengers who require the assistance of a Personal Care Attendant must have this approved during the eligibility review. If you are approved for ADA service, you will receive an approval letter along with an ADA identification car. This card can be shown to other transit agencies identifying you as ADA eligible. If you lose your I.D. card, you may get a replacement at the Porterville Transit Center, 61 W. Oak Ave, Porterville, CA 93257. The cost is $5.00. Visitors Visitors who are eligible for ADA service in other cities and have documentation may use the Dial-A-COLT service during their visit to Porterville. Visitors who do not have documentation of ADA eligibility from another transit agency, but can provide documentation of a disability, may be eligible to use the service for up to twenty-one (21) days. Eligible riders may schedule a trip on the Dial-A-COLT Service by calling 559-791-7800, during the following hours:
For hours outside the above times or holiday service, please follow the voice mail instructions. Passengers approved for Dial-A-COLT service are required to book their reservation the day before the requested trip, or up to two weeks in advance. It is permissible under ADA regulations for reservations staff to negotiate the requested pick-up time within a one-hour window before or after the passenger's requested pick-up time. When you call to schedule a trip, please be ready to provide:
Please be sure to bring your Dial-A-COLT identification card to show the driver. If you lose your card, you may get a replacement at the Porterville Transit Center, 61 W. Oak Ave, Porterville, CA 93257. The cost is $5.00
For additional information and to begin the application process, please call the Dial-A-COLT office at 559-791-7800 between 8 a.m. and 5 p.m. Monday through Friday. |
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